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General terms and conditions travel ALPIO BV 

Each new version replaces the old running. This new version is released on 01-09-2023. 

PREFACE

ALPIO BV is a Dutch company with its registered office at Sleepnetstraat 493, 2584 GD The Hague, The Netherlands. It is registered in the trade register of the Chamber of Commerce in The Hague under registration number 27305991. By using our websites and accepting the information provided by ALPIO BV for package holidays or self-arranged trips, travelers agree to abide by the general and special terms and conditions and declare full acceptance of all provisions herein. Some services, such as transportation, may be subject to special conditions, which travelers are urged to review.

Services acquired directly from service providers are not subject to these general and special conditions of sale. In such cases, ALPIO BV is not the contracting party. Please be aware that certain services, especially accommodation and equipment rentals, may require on-site deposits. For specific details, please contact the relevant service provider directly, as ALPIO BV assumes no responsibility or liability in this regard.

A. BOOKING

1.     When making a booking, a 30% down payment of the total agreed price is required. The remaining balance must be paid at least 30 days prior to departure. Failure to make timely payments may result in trip cancellation, and any amounts paid will not be refunded. Some travel and last-minute bookings (within 42 days of departure) may require full payment at the time of booking. For ad-hoc services such as charter flights, immediate payment of the entire reservation price is mandatory. In the case of last-minute bookings, travel documents may be sent under special conditions, and an additional fee may apply.

2.     Any booking constitutes an offer by the customer to enter into an agreement with ALPIO BV. The agreement between the traveler and ALPIO BV is finalized upon ALPIO BV's confirmation of the reservation via email or letter. The date of confirmation is considered the reservation date, establishing the commitment to payment of the purchase price.

3.     The primary booker is also responsible for the financial obligations arising from this agreement for fellow travelers.

B. PRICE

1.     Prices listed on our websites are determined based on economic data, including transportation prices and exchange rates.

2.     ALPIO BV reserves the right to adjust prices for its products, either upwards or downwards, under the following circumstances:

4.     Agreed prices for a journey or stay are determined based on the number of nights. The length of stay includes the day of departure (from the time of convocation) and the day of return at the time of arrival. No claims can be made for fees when airline schedules result in the shortening of the first and/or last day due to late arrival or early departure. For certain on-site services, such as ski lifts, the day of departure and arrival is not included in the length of stay.

5.     Hotel and service descriptions are based on on-site visits, but changes may have occurred since the last update. ALPIO will make efforts to inform travelers of any such discrepancies upon reservation if the website has not been updated.

6.     For travelers using their own transportation, it is imperative to have international insurance and proper vehicle registration. ALPIO BV cannot be held responsible for delays caused by technical problems or traffic congestion during transportation, including resulting damages or expenses. This also includes cancellation costs resulting from late arrival at ports and/or hotels.

7.     For sports equipment rentals or games (e.g., ski, snowboard, games), a deposit is typically required and will be refunded upon the return of rented equipment in good condition.

8.     Regarding pets, ALPIO BV provides information on whether pets are allowed at accommodations and under what conditions (found under the 'Pets Allowed' heading on our sites). If such information is not provided, customers should assume that pets are not allowed or seek clarification from ALPIO before booking. ALPIO BV cannot be held responsible for any fees incurred for pets, regardless of whether they comply with the accommodation's description.

9.     Services reserved directly on-site, without ALPIO's intervention, are not covered by these general and special conditions of sale. ALPIO accepts no responsibility for additional charges or cancellation fees resulting from these services.

10. Not included in the price are costs such as passport fees, visas, vaccinations, cancellation insurance, travel assistance, snow insurance, beverages, optional excursions, gratuities, personal expenses (e.g., telephone, beverages, tourist taxes, airport services, airport transfers), and any services not listed in the booking confirmation.

11. ALPIO BV assumes no responsibility for mandatory services at the destination (e.g., tourist tax, bathroom and toilet cleaning fees, bed linen, etc.). These services are indicated on accommodation vouchers for informational purposes only.

12. Offers or discounts may not be applied retroactively. Customers cannot claim offers, discounts, or reductions published after the reservation date.

C. PAYMENT OPTIONS

1.     Payment via iDEAL: Transactions on our websites can be conducted using iDEAL. All internet banking users of ABN AMRO, ING, Rabobank, SNS Bank, Van Lanschot, and Triodos Bank can utilize iDEAL for payments.

2.     Payment by bank transfer: Customers unable to use iDEAL can make payments via bank transfer to the following bank account: Rabobank NL42 RABO 0140 1628 44, The Hague, RABONL2U. Customers will receive an email with the total booking amount and the bank account details for the transfer. Failure to make payment within 7 days will result in booking cancellation. Any additional costs associated with foreign transfers are the customer's responsibility.

D. TRANSPORT

1.     Bus Transportation:

Please observe the following points:

·       For bus travel, especially overnight journeys, it is important to consider the comfort and cooperation of fellow passengers.

·       In some cases, passengers may be required to switch to another bus during the journey.

·       Arrival and departure times may vary due to unforeseen circumstances beyond the driver's control. ALPIO BV cannot be held responsible for such changes, which do not entitle travelers to discounts or compensation.

·       The responsibility for playing video tapes and DVDs rests solely with the driver.

·       Smoking is prohibited on the bus in accordance with road traffic regulations.

·       Passengers may be held liable for the consequences of an extended halt of the vehicle.

·       Wearing seatbelts is mandatory.

2.     Own Transport:

For reservations based on own transportation, travelers proceed directly to their selected apartment or hotel. On-site services, including parking fees and assistance upon arrival, are generally not included in the reservation. Instructions will be provided via email or letter.

3.     Charter Flights:

·       Passengers on charter flights are subject to the conditions set by the airline in question.

·       ALPIO BV has no influence over seat allocation.

·       Travelers are responsible for ensuring they have valid travel documents.

·       Baggage conditions vary by airline.

4.     Trains, Flights, and Ferries:

Travelers using trains, flights, and ferries must adhere to the terms and conditions established by these service providers.

E. TRAVEL DOCUMENTS

1.     A week before deaprture, travel documents will be sent by email. If required, 

2.     For travelers reserving accommodations with multiple parties or rooms, documents will be sent to the primary booker.

3.     Travelers are responsible for verifying the accuracy of their travel documents and immediately reporting any discrepancies to ALPIO BV.

F. CHANGES MADE BY THE CUSTOMER

1.     Name Changes:

Name changes within the same reservation are generally possible but must be requested in writing or via email. A fee of €35 per name change will be assessed. However, certain airline tickets may not permit name changes.

2.     Booking Changes:

Customers may request changes to their booking in writing or via email. A fee of €25 per change will be assessed. Booking changes are subject to availability and may result in additional costs, especially when changing the type of accommodation, number of travelers, or travel dates. A change in the number of travelers may also result in changes to the price per person.

For changes made 30 days or less before departure, the following conditions apply:

·       A change of reservation is considered a cancellation, followed by a new reservation.

·       The customer is responsible for cancellation costs, as indicated in Section I (Cancellation by the Customer).

·       Booking changes are only permitted based on availability.

3.     Reductions:

Reductions in the number of travelers will be considered a partial cancellation for the travelers concerned. For travelers reserving accommodations with multiple parties or rooms, the calculation of reduction costs will depend on the number of remaining travelers in the room or party. Reduction costs are subject to the provisions of Section I (Cancellation by the Customer).

4.     Changes After Arrival:

For changes requested after arrival, travelers must contact the service provider directly. ALPIO BV assumes no responsibility for changes made after arrival.

G. CANCELLATION BY THE CUSTOMER

1.     Cancellation must be communicated to ALPIO BV in writing or via email. The cancellation date is determined by the date of receipt by ALPIO BV.

2.     The cancellation fee depends on the time of cancellation in relation to the departure date:

·       For cancellations up to 90 days before departure, the cancellation fee is 30% of the total booking amount.

·       For cancellations from 89 to 60 days before departure, the cancellation fee is 50% of the total booking amount.

·       For cancellations from 59 to 30 days before departure, the cancellation fee is 75% of the total booking amount.

·       For cancellations from 29 days to the day of departure or in case of no-show, the cancellation fee is 100% of the total booking amount.

3.     In addition to the above cancellation fees, any costs incurred by ALPIO BV for flight tickets, accommodation, or other services will be charged.

4.     Some special services, such as airfare, may have different cancellation conditions. These conditions will be communicated during the booking process.

5.     Travelers are advised to take out cancellation insurance to cover these costs.

H. CHANGES AND CANCELLATION BY ALPIO BV

1.     ALPIO BV reserves the right to make changes to its website, including descriptions, prices, and conditions at any time. ALPIO BV assumes no responsibility for inaccuracies or errors in descriptions, prices, or other information. In case of errors, travelers will be notified as soon as possible, and the relevant booking can be adjusted or canceled free of charge.

2.     ALPIO BV reserves the right to change accommodations, travel arrangements, and schedules in case of unforeseen circumstances, force majeure, or situations beyond its control. Travelers will be informed as soon as possible, and ALPIO BV will endeavor to provide equivalent alternatives or a refund.

3.     ALPIO BV reserves the right to cancel a booking in the event of force majeure, including natural disasters, war, riots, strikes, and other unforeseeable circumstances that would make the trip impossible or significantly affect the safety of the travelers. In such cases, ALPIO BV will refund any amounts already paid by the traveler but will not be liable for any additional compensation or damages.

I. INSURANCE

The following applies to all our trips; all participants are obliged to have a travel insurance that covers winter sports activities.

ALPIO BV strongly advises travelers to obtain adequate travel insurance, including cancellation insurance and travel assistance. Travelers are responsible for ensuring they have appropriate coverage for their trip..

J. COMPLAINTS

1.     Travelers who encounter problems during their trip are advised to immediately report them to the relevant service provider (e.g., hotel, airline, transfer company, rental agency) and, if necessary, to ALPIO BV.

2.     If the problem is not resolved to the traveler's satisfaction, a complaint must be filed in writing with the service provider, ALPIO BV, or the local representative within 28 days of the end of the trip.

3.     If the complaint is not resolved to the traveler's satisfaction or is not addressed within 2 months, the traveler may refer the complaint to the Dutch Travel Disputes Committee (De Geschillencommissie Reizen) within 3 months of the end of the trip.

K. LIABILITY

1.     ALPIO BV is responsible for providing travelers with the travel services described in the booking confirmation, subject to the terms and conditions herein. ALPIO BV is liable for ensuring that these services are provided with reasonable care and skill.

2.     ALPIO BV is not liable for any services provided directly by third parties, such as airlines, hotels, rental companies, and transportation providers. Travelers are subject to the terms and conditions of these third-party service providers.

3.     ALPIO BV is not liable for any losses, damages, or injuries that occur during the trip unless they are a direct result of ALPIO BV's negligence.

4.     Travelers are responsible for ensuring they have appropriate travel insurance to cover any losses, damages, or injuries that may occur during their trip.

L. FINAL PROVISIONS

1.     The legal relationship between ALPIO BV and the customer is governed by Dutch law. Any disputes arising from this relationship will be resolved by the competent Dutch court.

2.     Any amendments or additions to these terms and conditions must be made in writing and signed by both parties.

3.     If any part of these terms and conditions is found to be invalid or unenforceable, the remaining provisions will continue to be valid and enforceable.

4.     The original Dutch version of these terms and conditions takes precedence over any translations.

By booking a trip with ALPIO BV, travelers acknowledge that they have read and understood these terms and conditions and agree to be bound by them. These terms and conditions are subject to change, and travelers are advised to review them regularly.